BOOKING TERMS AND CANCELLATION POLICY OF SPARK DESTINATIONS

FLIGHT BOOKING

The offer prices displayed on the Site may or may not include all applicable government taxes, until specified.
Spark Destinations will take complete payment before confirmation of your booking.
There will be no refund for 'no-shows' or any partially unused flights.
Availing of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.
Infants must be accompanied by an adult at least 18 years of age.
All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / supplier. User should refer airline T&C before booking/Travel to avoid any confusion and/or Dispute afterwards.
All airlines usually charge a fee per PNR for duplicate printouts requested at the airport counter. The passengers are requested to carry a copy of the itinerary printout to the airport to avoid additional charges (if any).
A Convenience charge shall be additionally charged on per passenger basis. You are requested to Check-in as per the airline standard check-in time begins 2 hours before departure for domestic flights or as per the specific airlines rules.
For International flights you are requested to check-in 3 hours before departure, or as per the specific airlines you are booking.
The passenger needs to check-in within the stipulated period or the specific airlines could consider it as a no show. Then the “No Show” policy will apply.
Infants must have valid proof-of-age documents showing that the infant is less than two years old.



Cancellation

Partial cancellation (Cancellation of One Segment) or segment change is not permitted for Discounted Return Fares.



Cancellation of tickets with more than 24 hours to the flight:

Cancellation of tickets can be done either by calling us at +91 - 129 4068404, 9910400406, followed by an email to sparkdestinations@gmail.com ( emailing in office hours).



HOLIDAYS BOOKING

The guests understand that the pictures of the holiday packages which are shown on www.sparkdestinations.com or its subsidiary sites are indicative and may not represent the actual product.
The rates / prices of the holiday packages shown of the Site are just a quotation and no blockings have been made. The prices / taxes can change and are subject to availability. The guests are requested to confirm acceptance of the holiday packages customized for them by return email for a valid booking to be made.
Holiday package bookings are subject to availability and confirmation. Special rates may not apply for peak seasons and the inclusions could be amended without any prior notice. In case Spark Destinations is not able to provide the Hotel Packages as shown on the Site, Spark Destinations reserves the right to offer a substitute Hotel Package in the same level & standard. The guest agrees that the terms of the holiday packages are subject to change even at short notices owing to the circumstances beyond Spark Destinations or its co-ordinate’s control included but not limited to force majeure events etc.
Spark Destinations only acts as an intermediary agent with only the role of a mediator. Even if the guest makes a booking through us, the contract shall be between the supplier and the guest and the general travel and contractual terms and conditions of our co-ordinate shall apply. Spark Destinations is not a party to the contractual relationship.
By making a booking through www.sparkdestinations.com or its subsidiary websites the guest makes an offer to buy the services or holiday package from the supplier. Spark Destinations is allowed by each supplier to accept your offer on its behalf; this acceptance occurs when Spark Destinations sends you a confirmation by writing for the booking and payment as per the payment policy is received. Before placing an request / order the guest is advised to check the details of the Holiday Package very carefully. Once the guest makes the booking for a Holiday Package the guest agrees to be bound by the conditions of booking included in the Holiday Package's details. Once Spark Destinations accepts the booking on behalf of the suppliers of Spark Destinations , a legally binding contract is formed between the guest and the supplier of the service or holiday package chosen by the guest.
General travel and contractual terms and conditions of the supplier are made available by Spark Destinations to the guest by means of a link or complete text before the booking takes place and they will apply in addition to those set out here. Terms and conditions of the supplier may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
If there are any conflicts between any information on www.sparkdestinations.com and these terms and conditions, these terms and conditions will apply in priority. If there is a conflict between these terms and conditions and those of the supplier terms and conditions, the supplier’s one will apply in priority.
Spark Destinations acts as a mediator between the guest and the supplier and thus, cannot be held responsible for any non-performance of the contract.
Spark Destinations assumes no liability / guarantee for the arranged services / holiday packages / fitness / quality as represented. Spark Destinations also does not guaranty for the availability of services / holiday packages.
Responsibility in total lies with the supplier of the services purchased by you. Spark Destinations requests the guest to obtain insurances and other protective measures etc. to safeguard themselves.
The guest’s right to cancel their service or holiday or modify their booking is determined by the applicable terms and conditions of the supplier. It is the guest’s responsibility to inform Spark Destinations in writing of such requests clearly specifying the booking reference. The time of receipt by Spark Destinations of the written request for cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier.



HOTEL

Primary guest must be at least 18 years old to be allowed to check into the hotel. Usual Check-in time is 1200 Hrs / 1400 Hrs (depending on the hotel) and check-out time is 1200 Hrs. Early check-in or late check-out is subject to availability, at the sole discretion of the hotel, for which the hotel might charge extra to the guest.
The guest’s stay does not include any additional personal expenses like telephone charges, meals not in the packaged price / plan, hotel services the guest uses, such as, laundry / room service / tips. The hotel will charge the guest directly for the extra consumptions on check-out. It is mandatory that the guests present photo identification which are valid, on check-in. The government regulations clearly say that a valid Photo ID has to be carried by every guest above the age of 18 staying at the hotel. The identification proofs which are accepted are Driving License / Voters Card / Passport. The guest may not be allowed to check-in without valid ID. The respective hotels reserves the right of admission. The hotels may deny accommodation to guests if they are found to be posing as a 'couple' and if proof of identification is not presented on check-in. Spark Destinations will not be responsible for any denial of check-in by the hotel due to these or any other reason the hotel has.
Most of the hotels usually charge a mandatory meal surcharge on festive periods (Christmas / New Year's Eve / Independence Day etc. These additional charges, including the mandatory meal surcharges, have to be cleared directly at the hotel.
As per the Government service tax is levied on hotel room charges and this tax should be settled directly at the hotel.



Cancellation Policy:

The tariffs on the website are subject to revision. Tariffs applicable on the date(s) of stay will be charged. In case reservation is for the date beyond 31st March, next revised tariff will be applicable.
Intimation/ request for cancellation is to be addressed to us, along with original voucher. Thou will In case request for cancellation of reservation is received before 7 clear days or more in advance before the scheduled date of check-in, 70% of advance will be refunded. If the request for cancellation of reservation is received between 4 to 6 days, 40% of the advance taken will be refunded. No refund will be given, if the cancellation intimation is received less than 4 days before the date of arrival.
In case request for partial cancellation i.e. reduction of number of rooms or period of stay is received from the guest before 7 clear days or more in advance from the scheduled date of arrival, 70% of the advance received on account of room(s)/ period of stay only for which the request has been received from the guests will be refunded. Similarly, if request is received between 4 to 6 days before, 40% of the advance received shall be refunded. No refund shall be given if the cancellation intimation is received less than 4 days before the date of arrival. In case of premature departure, no refund policy will apply.
Spark Destinations reserves the right to change these conditions without any prior notice. In the case of an eventuality / computer error, if a reservation is removed from the systems or any other mishap happens at the Hotel, Spark Destinations shall try its best to accommodate the guest in an equivalent level of room in the same hotel or the nearest one available in the same level room & the same amount.
These rules have been formulated by Spark Destinations and apply to most of the hotels. In case, cancellation policies differ at hotels, upon cancellation Spark Destinations will charge 5% as agency charge, upon the normal cancellation policy of that specific hotel / resort. By accepting this Hotel Exchange Order it is understood that the guest has read the Terms & Conditions and agrees to these Each & every hotel has their own respective cancellation policies and the guest will be charged as per the same.
Cancelation request has to be conveyed to the Customer Support No’s of Spark Destinations - +91 - 129 4068404, 9910400406. Followed by an e-mail to sparkdestinations@gmail.com.
Cancellation requests have to be made through email or via telephone to the customer support at Spark Destinations . Spark Destinations shall not be held liable to entertain any cancellation requests made directly to the hotel without intimating Spark Destinations. If the guest does not show up at the hotel, it will be considered as a “No Show” and 100% amount will be forfeited.



Modifications & Refunds

Spark Destinations will help as much as possible to shift the booking dates, subject to the hotel agreeing. Spark Destinations may charge a service fees for this. This fee has to be paid, before any modification comes into effect.
The guest can call the hotel directly for the reservation modification or cancellations. If the hotel agrees, the guest is requested to present a written consent from the hotel, suggesting the change / cancelation.
Spark Destinations could take around 4 to 7 working days to process refunds for bookings cancelled. The guest’s bank may debit separate charges from refunds made to your credit card or bank account.

SPARK DESTINATIONS

  •   Rama Mansion, Sco 41-42, 1st Floor, Sector 7 , Huda Market Near ICICI Bank, Faridabad-121006, Haryana (India)

  •    Contact No.: +91 - 9910400406, 9250242111

  •    Mail: info@sparkdestinations.com
    sparkdestinations@gmail.com

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